Embracing AI Technology at SportsFit Physio & Health: Introducing Heidi Health

At SportsFit Physio & Health, we are always looking for ways to enhance the quality of care we provide to our clients. That’s why we are excited to introduce AI technology into our practice, specifically Heidi Health, to assist with note-taking and documentation. This innovative tool allows our practitioners to focus more on you—our valued clients—while ensuring accurate and efficient record-keeping.

What is Heidi Health?

Heidi Health is an advanced AI-powered note-taking assistant designed to streamline the documentation process for healthcare professionals. It listens to consultations (with your consent) and helps generate accurate, structured clinical notes. This means your physiotherapist, dietitian or myotherapist can spend less time typing and more time engaging with you during appointments.

How Does Heidi Health Work?

Your practitioner may ask if you consent to using Heidi Health during your consultation. If you agree, the AI will passively listen to the conversation and convert key details into structured notes. These notes are then reviewed and finalised by your practitioner to ensure accuracy before being added to your health record.

How is Your Data Used and Protected?

We understand that privacy and confidentiality are crucial when it comes to your health information. Here’s what you need to know:

• Consent is Key: Heidi Health will only be activated with your explicit consent. If you choose not to use it, your consultation will proceed as usual, with manual note-taking.
• Secure Data Handling: The AI does not store or retain your recorded conversations. It simply assists in real-time note creation, ensuring no sensitive information is retained beyond your consultation. All data is encrypted, securely and confidentially on servers located within Australia.
• Note taking only: The AI does not have access to your medical records including personal information (full name or contact information), and it is not used for diagnosis or treatment.
• Practitioner Review: Every note generated by Heidi Health is reviewed and approved by your practitioner before being added to your file, ensuring accuracy and professional oversight.

What Are the Benefits for You?

• More Engaged Consultations: Your physiotherapist can focus entirely on your concerns without being distracted by taking notes.
• Improved Accuracy: AI-generated notes help ensure that key details are captured efficiently.
• Faster Follow-Ups: With streamlined documentation, your practitioner can dedicate more time to treatment planning and patient care.

At SportsFit Physio & Health, we are committed to staying at the forefront of healthcare technology to provide the best possible experience for our clients. We believe that integrating AI tools like Heidi Health will enhance our service while maintaining the highest standards of privacy and professionalism.

If you have any questions or concerns about Heidi Health, feel free to speak with your practitioner at your next visit.