What to expect when you attend the clinic

SportsFit Physio & Health is dedicated to providing the highest levels of safety to our clients and team members

SportsFit Physio & Health is currently open and providing all on-site services (including routine care and group classes). 

The safety of our staff, clients and community has always been paramount and we pride ourselves in maintaining strict hygiene procedures even prior to COVID-19. During these testing times we have raised our game even more. We will post any further updates related to our COVID-19 measures and services in our latest news (CLICK HERE).

What can I expect when I attend the clinic?

Everyone over the age of 16 who attends onsite (this includes staff, clients, carers/guardians) is required to:open during lockdown

  • Wear a mask while inside the clinic;
  • Wash their hands on arriving and leaving.

All our staff will be wearing a minimum surgical-grade mask and all are fully vaccinated with three doses of the COVID-19 vaccine. We also ask that you only enter the clinic just prior to your appointment time.

Can other people attend the clinic at my appointment?

Only people required for the appointment should attend on-site. We understand there will be times other people may be required on-site and this includes:

  • Guardians, carers or parents, or;
  • Children who are at an age that require supervision.

Do I need a referral to attend?

No, you do not need a referral to attend the clinic during any of the lockdown stages or as we return to a COVID-normal.

When should I not attend?

You are still NOT to attend on-site if you are:

  • Experiencing any cold or flu like symptoms (eg. fever, runny nose, sore throat, cough);
  • Awaiting the result of a COVID-19 test;
  • Have been advised to be self-isolating or in quarantine;
  • A close-contact to a positive case.

The best thing to do if you are unsure is to call our clinic on 03 8840 8066. Our friendly team will be able to advise you on your best course of action.

What other changes have occurred on-site?

Our hygiene procedures have been raised another level. You will notice:

  • Using hospital grade disinfectant, throughout the day we are constantly wiping down surfaces after they have been touched;
  • Our treatment couches no longer have linen, and are wiped clean after every client;
  • Our practitioners, as well as treatment couches, are wiping down all surfaces that have been touched after each client;
  • Hand sanitiser is freely available throughout the clinic;
  • Practitioners and staff are wearing minimum surgical-grade masks;
  • All staff have undertaken the COVID-Safe infection control training;
  • We have regular reviews of our COVID-Safe plan;
  • All staff are fully vaccinated against COVID-19;
  • Most of the SportsFit team are now immune to the smell of ‘bleach’.

Watch this video on the best way to wash your hands:

WHO guidelines to washing hands correctly


Servicing Glen Iris | Malvern East | Ashburton | Malvern | Hawthorn | Camberwell| Caulfield | Carnegie