What to expect when you attend the clinic

SportsFit Physio & Health are dedicated in providing the highest levels of safety to their clients and team members

UPDATED 26th May 2021

SportsFit Physio & Health are open and providing face-to-face consults at our clinic in Glen Iris.  We are providing all services (Physiotherapy, Sports Physiotherapy, Podiatry, Dietitian & Nutrition, Remedial Massage, Hand Therapy, Clinical Exercise, Alter G treadmill and GLA:D hip and knee programs). This includes our group classes with the appropriate numbers to allow a minimum of 2m2 space per person.
The safety of our staff, clients and community has always been paramount and we pride ourselves in maintaining strict hygiene procedures prior to COVID-19. During these testing times we have raised our game even more. We will post any further updates related to our COVID-19 measures and services in our latest news (CLICK HERE).

What can I expect when I attend the clinic?

Everyone who attends onsite (this includes staff, clients, carers/guardians) is required to:open during lockdown

  • Scan in using the QR code;
  • Wear a mask while inside the clinic;
  • Wash their hands on arriving and leaving.

All our staff are required still to be wearing masks while consulting with clients. 

Can other people attend the clinic at my appointment?

It is still important we keep the onsite numbers in the clinic at a minimum and all rooms based on size have a maximum capacity. Only people required for the appointment should attend on-site. We understand there will be times other people may be required on-site and this includes:

  • Guardians, carers or parents, or;
  • Children who are at an age that require supervision.

Do I need a referral to attend?

No, you do not need a referral to attend the clinic during any of the lockdown stages or as we return to a COVID-normal.

When should I not attend?

You are still NOT to attend on-site if you are:

  • Experiencing any cold or flu like symptoms (eg. fever, runny nose, sore throat, cough);
  • Awaiting the result of a COVID-19 test;
  • Have been advised to be self-isolating or in quarantine.

We are still running telehealth (online appointments) for general physiotherapy, sports physiotherapy, dietitian and nutrition, clinical exercise and GLA:D programs, for people that are unable to attend the clinic.

The best thing to do if you are unsure is to call our clinic on 03 8840 8066. Our friendly team will be able to advise you on your best course of action.

What other changes have occurred on-site?

Our hygiene procedures have been raised another level. You will notice:

  • Using hospital grade disinfectant, throughout the day we are constantly wiping down of surfaces after they have been touched;
  • Our treatment couches no longer have linen, and are wiped cleaned after every client;
  • Our practitioners, as well as treatment couches, are wiping down all surfaces that have been touched after each client;
  • Hand sanitiser is freely available throughout the clinic;
  • Practitioners and staff are wearing masks- when in close contact with clients;
  • All staff have undertaken the COVID-Safe infection control training;
  • We have regular reviews of our COVID-Safe plan;
  • Most of the SportsFit team are now immune to the smell of ‘bleach’.

Watch this video on the best way to wash your hands:

WHO guidelines to washing hands correctly


Servicing Glen Iris | Malvern East | Ashburton | Malvern | Hawthorn | Camberwell| Caulfield | Carnegie